Reader mistake story: The baggage tag detail that led to a denied Amex claim

TPG is returning to its tradition of publishing a reader success or mistake story each week. This week, we're sharing a lesson from Nicolas E., whose American Express baggage insurance claim was denied due to a small but important detail.What happenedOn a recent trip, Nicolas said his wife's Briggs & Riley suitcase "was damaged while in transit. The suitcase developed a significant crack near one of the wheels that was not present before our trip."Photo of the damaged luggage. NICOLAS E.The couple filed a claim for damaged baggage with Delta. But Nicolas says Delta denied their claim, adding, "The explanation we received was that Briggs & Riley is known for standing behind its products, so Delta would not cover the damage."So, the couple submitted a baggage insurance claim with American Express, as they'd used their Delta SkyMiles Amex card for their airline tickets. However, this claim was also denied because the suitcase had officially been checked under their 12-year-old son's name. And unfortunately, the couple had redeemed Delta miles for their son's ticket, so he wasn't covered by the card's baggage insurance.Luckily, Briggs & Riley offers a 'Simple as that' guara...